ServiceNow

Most recent version: v1.0.0

See the changelog of this Data sink type here.

Overview

Onum supports integration with ServiceNow.

ServiceNow is a cloud platform that offers an array of services and applications designed for IT and workflow management. Incidence integration allows Onum to create an instance in ServiceNow when a problem has been detected or to create alerts and possible incidents.

Select ServiceNow from the list of Data sink types and click Configuration to start.

Data sink configuration

Now you need to specify how and where to send the data, and how to establish a connection with ServiceNow.

Metadata

Enter the basic information for the new Data sink.

Parameters

Description

Name*

Enter a name for the new Data sink.

Description

Optionally, enter a description for the Data sink.

Tags

Add tags to easily identify your Data sink. Hit the Enter key after you define each tag.

Metrics display

Decide whether or not to include this Data sink info in the metrics and graphs of the Home area.

Configuration

Now, add the configuration to establish the connection.

To use the ServiceNow Data sink, you must first create a personal developer instance. ServiceNow offers free Personal Developer Instances, which you can use to test incidents.

Parameter

Description

ServiceNow Instance URL*

Add your custom instance or script instance URL.

In ServiceNow, go to Manage > My Instance to find it. You can also find the URL in your Development Dashboard link. All ServiceNow instances follow the naming convention https://<INSTANCE NAME>.service-now.com

Authentication

Parameter

Description

Username*

Add the username used to connect to the server.

Password*

Create or add a password from your Secrets.

Rate Limiter Configuration

Parameter

Description

Maximum requests per second*

Establish a limit for the number of requests permitted per second. The minimum value is 1 and the maximum value is 10.

Proxy configuration

If your organization uses proxy servers, establish the connection here.

Parameter

Description

Scheme

Set the required proxy scheme (HTTP or HTTPS).

Host

Required proxy IP address.

Port

Required proxy port.

Username

Add your proxy username from your Secrets or create one.

Password

Add your proxy password from your Secrets or create one.

Click Finish when complete. Your new Data sink will appear in the Data sinks area list.

Pipeline configuration

When it comes to using this Data sink in a Pipeline, you must configure the following output parameters. To do it, simply click the Data sink on the canvas and select Configuration.